Coronavirus update

The safety and wellbeing of our customers, colleagues and partners continues to be our priority.  

In line with guidance from the government, NHS and Public Health England, we continue to adapt our working practices to maintain services to our customers and keep them safe, whilst providing extensive support and advice during this uncertain time.  

Our customers

Housing Plus Group manages 19,000 homes across Staffordshire and Shropshire. 

We are doing things differently at present but we are working together to respond to calls, carry out essential repairs and keep our customers safe. 

Our offices continue to be closed to visitors but we are providing updated information for our customers – including rent and financial advice along with links to other sources of support – through our member websites: 

Older and more vulnerable residents

Care Plus supports more than 2,000 residents in our retirement living communities and residential care home. We also provide crucial care to older and vulnerable customers in their own homes. 

We are at the frontline of efforts to help keep older and vulnerable people safe. Our teams are maintaining these essential services, taking every precaution to prevent infection.  

We have been clear about the need to help protect residents in our retirement living communities by ceasing social events and closing access to communal facilities, other than to access fire doors. Visits now should be for essential reasons such as delivering shopping or medication or to carry out personal planned care.  

Where customers do not have family members able to deliver food and medical supplies, we have a network of volunteers able to help them. We are also working to reduce the impact of isolation on these customers, by setting up ‘virtual’ entertainment including extremely popular online singing workshops. 

Updated advice for customers is published on the Care Plus website. 

Our colleagues

More than 800 people work in our organisation and as a responsible employer, we have put measures in place across our Group reflecting government guidance.  These include: 

  • Protecting our staff who deliver essential services 
  • Improving collaborative home working solutions for our support staff  
  • Providing support for staff who are self-isolating
  • Reminding staff of the ‘Hands, Face, Space’ message  

Getting in touch

Should you have any questions or queries please do not hesitate to email

Useful links

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