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Coronavirus update

The safety and wellbeing of our customers, colleagues and partners continues to be our priority.

In line with guidance from the government, NHS and Public Health England, we continue to adapt our working practices to maintain services to our customers and keep them safe, whilst providing extensive support and advice during this uncertain time.

Our customers

Housing Plus Group manages 19,000 homes across Staffordshire and Shropshire.

We are now operating an appointment-based service in our offices for customers who prefer to speak to us in person. We are continuing to operate our COVID-19 safety protocols to keep our customers and employees safe. We are providing updated information for our customers – including rent and financial advice along with links to other sources of support – through our member websites:




Older and more vulnerable residents

Care Plus supports more than 2,000 residents in our retirement living communities and residential care home. We also provide crucial care to older and vulnerable customers in their own homes.

We are at the frontline of efforts to help keep older and vulnerable people safe. Our teams are maintaining these essential services, taking every precaution to prevent infection.

Updated advice for customers is published on the Care Plus website.

Our colleagues

More than 800 people work in our organisation and as a responsible employer, we have put measures in place across our Group reflecting government guidance. These include:

  • Protecting our staff who deliver essential services
  • Improving collaborative home working solutions for our support staff
  • Providing support for staff who are self-isolating

Getting in touch

Should you have any questions or queries please do not hesitate to email coronavirus@housingplusgroup.co.uk

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