After twelve years with the same employer, Ken, 61, found himself out of work soon after having a stroke. Ken, who grew up in Wellington in Shropshire, also suffers from depression.
Tom Prior, 20, lives with his parents who are Severnside customers. Last year Tom, who has Asperger’s syndrome and mild autism, got in touch with the employment and money advice team for help with his budgeting skills.
“I wanted to feel confident that when I’m ready to rent my own place, I’ll be able to manage my money and pay my bills on time.” he explained.
John faced ill health and redundancy and they had to leave the privately rented home they had occupied for the previous four years, when it was put on the market.
As a direct result of your STAR survey feedback we have launched a new rapid response triage repair service that ensures all emergency repairs are dealt with as swiftly and efficiently as possible.
Originally part of a pilot project, the new rapid response triage repair service represents a very significant change to our responsive repairs service.
Jake Rotherham is a software engineer with Social Telecoms. He is based in the community interest company’s headquarters in Shrewsbury but his work involves quite a lot of travelling, which appeals to someone who doesn’t like to be in the same place for too long.
“I gave up my previous job and spent six months seeing the world. I got a huge amount out of the experience and wouldn’t do anything differently but to be honest, I hadn’t expected to find it as difficult to get back into employment.
“I was in a really bad place. I’d been addicted to drugs; I got into trouble and eventually became homeless. I knew that underneath it all I was still a good person who had made some mistakes. I just couldn’t find my way back.”
Luke had a big incentive to get his life on track because he wanted to play a bigger part in the life of his little girl. He had people on his side, too. Severnside Housing had opened a Digital Den in the neighbourhood where Luke grew up. They helped him turn a few good turns into a growing business.
Having a learning disability made me who I am; it’s part of my DNA. I don’t let it define me though. It’s not about your disabilities, it’s about your ability and my ability was to make a difference. I’m really thankful that young people with learning disabilities and autism now have far greater expectations, opportunities and ambition.
All my life I’ve tried to improve the lives of people who, like me, have a learning disability.
We asked you what you thought of the way we communicate with you and you’ve given us some great feedback to make this even better. Our marketing and communications manager Ben Payne explains the results and what happens next.
Part of our five-year vision is to focus on customers, communities and homes with listening, engaging and supporting you being among some of the main themes.
Communications is crucial to our work and nearly 400 of you responded to surveys about its effectiveness sent out in our magazines and posted on our websites.
We’re all looking forward to Christmas and enjoying the festivities, but in all the excitement, a simple accident can easily happen.
Our health and safety team have put together 12 festive tips to make sure you have a safe, healthy and happy Christmas!
Severnside Housing customer Tom Prior spent a week’s work experience with our marketing and communications team. He doesn’t mind people knowing he has Asperger’s and autism, in fact, he is actively championing the fact that having these things does not get in the way of his life and career aspirations.
Our approach to customer involvement and engagement is hugely important to our Group and has just celebrated its first birthday. Peter Phillips, chair of our Homes Board, which oversees the work of our housing associations, explains how your voice has helped transform the services we provide.
I value the opportunity to meet with customers to hear their views and recently attended an event at our Shrewsbury office to do just that which was both informative and enjoyable.
When Katie was invited to view a family home in Kinver, she had no idea that it was a property with very special memories for her family.
"The day I got the call about the viewing I called my nan to tell her the good news,” explains Katie. “When I said that the home was in Kinver, she asked about the address and that’s when the penny dropped for all of us."
Katie and her family were about to visit the home which had been first occupied by her grandparents Ken and Roz when it was built half a century ago.