Head Office: 0800 048 8955

How are we doing?

Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve. Our latest results are now available.

See our results You said, we’re doing

Damp and condensation mould – see it, report it

We take a proactive approach to identifying and tackling damp and condensation mould.

We have launched a See it, report it campaign and made it easier to do that online or by calling us on 0800 048 8955. We respond within two working days to arrange a visit, which should take place no later than seven working days after we receive the report.

A new priority repairs team has been introduced to prioritise any repairs or other work that is needed to address damp and condensation mould.

Read more on the Homes Plus website.

Damp

Our Tenant Satisfaction Measures (TSMs) 23-24

We’re committed to listening to our tenants and making changes to improve your experience.

Celebrating our involved customers during Volunteers’ Week 2024

As part of Volunteers’ Week, we’re saying thank you to our involved customers for helping to shape our services

Highlighting our new energy efficient homes on World Environment Day 

This World Environment Day, we’re highlighting the energy efficient features of our new homes in Baschurch

Homes Plus
Careplus
Severn Homes
Property Plus

Housing Plus Group will be keeping COVID-secure working practices in place. We believe this the safest decision for our customers, staff and communities.

Please see here for further information.

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