For Gas Heating Engineer Jag Thandi, great customer service always starts with a simple question: “Would I be happy if this was my home, or my family?”
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STAIRs gives social housing residents easier access to important information, from repairs and safety checks to landlord performance data, with new rights to request specific information from 2027. Find out more on our STAIRs page.
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Our latest Tenant Satisfaction Measure (TSM) results are available to read on out TSM page.
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We’ve published our latest Modern Slavery Statement
Read our current Modern Slavery Statement