Head Office: 0800 048 8955

We are aware that some customers are currently experiencing difficulties contacting us by telephone. This is an intermittent problem which isn’t affecting all calls.

If you are calling to report an emergency and your call does not connect, please try again.

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Annual report 2023-24

We are pleased to share our 2023-24 annual report. With a focus on progression and resilience, find out how we kept sight of our values through changes and challenges throughout the year. 

See our results

Damp and condensation mould – see it, report it

We take a proactive approach to identifying and tackling damp and condensation mould.

We have launched a See it, report it campaign and made it easier to do that online or by calling us on 0800 048 8955. We respond within two working days to arrange a visit, which should take place no later than seven working days after we receive the report.

A new priority repairs team has been introduced to prioritise any repairs or other work that is needed to address damp and condensation mould.

Read more on the Homes Plus website.

Damp

How are we doing?

Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve. Our latest results are now available.

See our results You said, we’re doing
Homes Plus
Careplus
Severn Homes
Property Plus

Housing Plus Group will be keeping COVID-secure working practices in place. We believe this the safest decision for our customers, staff and communities.

Please see here for further information.

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