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Please note: This form is not for reporting anti-social behaviour or problems with your neighbours – please contact your neighbourhood officer.
Call our customer services team on 0800 048 8955
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Customer complaints and feedback team
Housing Plus Group
Stafford, ST18 9AP
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If you live in one of our retirement living communities, you can speak to your retirement living officer for further help and guidance.
If a customer requires additional help in making a complaint, we will provide help and support, or, if preferred, complainants can seek assistance through external agencies, for example Citizens Advice.
Customers may prefer to have a representative deal their complaint on their behalf. This may be by an advocate, carer, family member, elected member, agency, or professional body. Where this is the case we must receive or hold a signed authority from the customer which authorises us to communicate with the customer’s appointed advocate or representative.