Head Office: 0800 048 8955
Our People, Remuneration and Nomination Committee members are listed below – please click on their image to view their profile.
Louise Burns
Chair Louise Burns
Louise brings a long career in communications, brand and customer experience to her role on the Housing Plus Group Common Board. She spent 16 years at Bentley Motors in the senior leadership team driving the growth of the business, championing the customer voice and leading their sustainable luxury strategy. Prior to Bentley she led global sponsorship and brand experience for British Airways, launching the London Eye, seconded to the London 2012 bid team and leading the retirement of Concorde.
Louise is passionate about improving the customer experience. She believes an organisation’s culture and the way it behaves in every action, has a direct impact on what customers experience and without an engaged, unified workforce it cannot deliver on its promises. She also believes in the value of customer insight, as understanding who your customers are, their needs, what motivates them and their differences, allows an organisation to truly deliver experiences they will value.
Louise now consults on brand strategy for a wide variety of clients, analysing and pinpointing opportunities for improvement as well as supporting executives to deliver continuous improvement.
Professor Graeme Betts CBE
Member Professor Graeme Betts CBE
Graeme has more than 25 years’ experience working as a Chief Officer and Chief Executive in local government and the NHS. He has developed major expertise in improving social care by building effective leadership, driving up performance and developing a performance culture.
Graeme is passionate about improving the quality of life for the people he serves as well as reducing social injustice and inequality and improving health and wellbeing.
Graeme was recognised in the Queen’s New Year Honours in 2020 when he was awarded a CBE for services to adult social care. In June 2023, Graeme was awarded an Honorary Professorship from the University of Birmingham in recognition of his outstanding contributions to the advancement of his profession through publications and the development of public policy and services.
Catherine Dass
Member Catherine Dass
Catherine is an organisational development professional specialising in executive coaching. She has more than 25 years’ experience working in the housing sector at a senior and executive level, assisting a range of housing organisations with her skills and technical expertise in learning & development, HR, communications and marketing, diversity and inclusion, governance and business performance and improvement. Catherine is also an experienced Non Executive Director and is on the Board of two other Housing Organisations.
Catherine is a compassionate leadership practitioner enabling individuals, and the organisations she works with, to continually improve outcomes for themselves and customers.
Catherine is a professional member of the European Mentoring and Coaching Council (EMCC), holds a Fellowship of the Chartered Institute of Personnel and Development (CIPD), has an ILM Level 7 Certificate and Diplomas in Executive Coaching and Mentoring and a Masters Degree in Strategic HR. Her experience in bringing about collaboration and enabling quality decision making, will assist her in her role as Transition Chair of the new Housing Plus Group Board.
Jan Lycett
Executive Lead Jan Lycett
Jan holds extensive experience within the social housing sector, gained from various Executive Team roles across the country. She has delivered significant transformation projects and has been an Executive Sponsor for domestic abuse, EDI and consumer standards.
Jan is passionate about social housing and has spent her career in the sector as she believes that having a safe and secure home is the foundation for living a life well spent.
Jan is also a member of the Chartered Institute of Housing.
