Value for money (VFM)

As a not-for-profit housing organisation, delivering value for money is crucial. Every £1 that we spend on homes and services has to work for our customers and communities.

What do we mean by value for money?

Value for money is much more than a financial statement. It is about looking at everything we do and making sure:

• What we spend provides value for money and delivers a good return

• We understand the costs and outcomes of our services, enabling us to make informed decisions on how we spend our resources
• We are working efficiently and effectively
• Our work brings benefits to customers and communities
• We continually review the best ways to deliver our services, including considering partnership opportunities to support our work

Every year we report back to you on the value for money the Group provides in our financial statements. To read these, please see our latest annual report.

As we move forward following our merger, we are developing new strategies that strengthen our commitment to delivering value for money for our customers and communities. In the meantime, our existing strategies and commitments will remain in place as we continue this work..