Working with our customers to improve their experience

That’s why we’re putting customers at the heart of Homes Plus, by involving them in the way we shape our services.  

Customers are invited to share their views on our services in many ways, including joining our Customer Partnership Panel (CPP) or Virtual Customer Panel (VCP).  

We also ask customers to share their views of our services by completing surveys. 

Sometimes things can still go wrong and our services can fall short of expectations but if this happens, we want to hear from customers. 

Our customer advocacy team work with customers to put right what has gone wrong, wherever possible. They will also make sure all necessary learning takes place and services are improved as a result of their complaint. 

Visit our Homes Plus website to find out more about how we’re working with customers to improve their experience, as well as the changes that we’re making.