Working with our customers to improve their experience

That’s why we’re putting customers at the heart of Housing Plus Group, by involving them in the way we shape our services.  

Customers are invited to share their views on our services in many ways.

We also ask customers to share their views of our services by completing surveys. 

We have recently recruited a new Scrutiny Panel made up of 10 tenants who will help shape and improve our services. The panel will play an important role in reviewing our performance, making recommendations for improvement and ensuring customer voices are at the heart of what we do.

We were delighted by the high standard of applications received and look forward to working with our new panel members. The panel is now moving into its next stage, with training starting in late June. Members will take part in two TPAS training sessions on the skills needed to be an effective scrutiny panel, alongside an introduction to Housing Plus Group, before beginning their first scrutiny project in July/August.

Sometimes things can still go wrong and our services can fall short of expectations but if this happens, we want to hear from customers. 

Our customer advocacy team work with customers to put right what has gone wrong, wherever possible. They will also make sure all necessary learning takes place and services are improved as a result of their complaint. 

Visit our Homes Plus website to find out more about how we’re working with customers to improve their experience, as well as the changes that we’re making.

You can find our more about opportunities on both the Homes Plus & Wrekin Housing Group websites