At Housing Plus Group, we know that home means more than just a roof over your head. It’s a place where you feel safe, supported, and comfortable. We want you to feel proud of where you live, and happy with the services you receive from us. That’s why we’re excited to share a new promise that reflects everything we do:

We create places people are proud to call home

How we’re bringing it to life

We’ve introduced three new behaviours – ways of working that put people first.

Own it – Make it happen

We take responsibility, and get it done
We solve problems, not pass them on

If you need something from us, we’ll take responsibility and see it through.

No passing the buck, no delays – just action.

Improve it – Move things forward

We find ways to make things better
We learn and adapt

We want to do better, every day. We’re open to feedback, always learning, and ready to adapt.

If there’s a better way of doing things, we’ll find it.

Live it – Show understanding and compassion

We build strong relationships based on honesty and trust
We listen and support

We’re here for you. That means being honest, listening and treating everyone with respect.

That’s what good service means to us.

What this means for you

These aren’t just words, they reflect how we work every day.

Whether it’s arranging a repair, providing you with a good quality home, or being there when you need us, you can still count on us to deliver great customer service.