Head Office: 0800 048 8955
a resilient organisation, making a positive
difference to homes, lives and communities.
How are we doing?
Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve. Our latest results are now available.
See our results You said, we’re doingAnnual reports
Housing Plus Group, Annual Report 2023-24
Housing Plus Group, Annual Report 2022-23
Housing Plus Group, Annual Report 2021-22
Housing Plus Group, Annual Report 2020-21
Housing Plus Group, Annual Report 2019-20
Housing Plus Group, Annual Report 2018-19
Stafford and Rural Homes, Annual Report 2018-19
Housing Plus Group, Annual Report 2017-18
Housing Plus Group, Annual Report 2016-17
Gender pay gap
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805.61 KB
865.73 KB
884.31 KB
851.88 KB
877.55 KB
Anti-fraud policy
194.71 KB
Complaints and feedback
269.17 KB
236.76 KB
129.1 KB
1.42 MB
630.69 KB
601.43 KB
355.37 KB
Concern at work (whistleblowing) policy
214.94 KB
Customer engagement strategy
Equity, Diversity and Inclusion (EDI) strategy
Modern slavery policy
Financial statement 2023-24
1.37 MB
705.52 KB
509.8 KB
365.02 KB
588.76 KB
468.41 KB
Financial statements 2022-23
1.53 MB
637.91 KB
446.7 KB
305.11 KB
456.56 KB
380.66 KB
Financial statements 2021-22
2.9 MB
9.07 MB
9.65 MB
6.98 MB
5.81 MB
6.39 MB
17.25 MB
Financial statements 2020-21
1.86 MB
869.95 KB
806.79 KB
1.4 MB
430.86 KB
602.49 KB
296.21 KB
308.83 KB
1.1 MB
433.12 KB
419.72 KB
Financial statements 2019-20
3.1 MB
1.29 MB
1.46 MB
844.63 KB
676.93 KB
789.65 KB
737.02 KB
531.62 KB
540.81 KB
694.88 KB
835.93 KB
825.42 KB
Financial statements 2018-19
34.22 MB
14.17 MB
2.7 MB
1.92 MB
11.22 MB
685.86 KB
592.34 KB
620.37 KB
6.09 MB
Financial statements 2017-18
29.93 MB
13.72 MB
1.86 MB
2.55 MB
1.78 MB
1.26 MB
6.43 MB
1.74 MB
Financial statements 2016-17
25.77 MB
15.11 MB
2.68 MB
6.29 MB
3.68 MB
3.38 MB
4.82 MB
3.39 MB
