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Vision and values

Our vision

A resilient organisation making a positive difference to homeslives and communities.

Our values

Our CLARITY values are clear, straightforward statements about who we are and what sets us apart. They shape the decisions we take and the way that we behave. They were developed by our staff and board to express how we work with each other, our customers and stakeholders.


Providing communication that is timely, open, honest, clear and consistent.


Committed to seeking knowledge, innovating and adopting new ways of working to enhance the work of the Group.


Taking responsibility for our actions and performance, providing support and ideas to seek solutions.


Being polite and considerate, understanding the needs of others, respecting and valuing their views.


Working together to create an environment that celebrates differences and embraces diversity of thought.


Acting with integrity at all times, empowering our colleagues and seeking assurance that others will do the same.


Taking personal responsibility for living and embodying our values. Acknowledging that colleagues, customers and stakeholders all have an important part to play in the success of the Group.