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3 July 2025

Could you be 1 of 6 million households to receive the Warm Home Discount? 

The extended scheme will provide the £150 discount to approximately 6 million households, according to the Government Department for Energy Security and Net Zero.  For Winter 2025/26 in England & Wales, all households on means-tested benefits (which includes Universal Credit, Income Support, JSA, ESA, Housing Benefit or Pension Credit) will receive the Warm Home Discount.  Removing the criteria... Read more

27 June 2025

Helping our customers to feel safe in their homes

TSMs are a way for customers to understand how well their landlord is performing in key areas such as repairs, safety and complaints.  It is our responsibility to make sure our homes are safe for our customers. To achieve this, we conduct regular gas servicing, fire safety checks and checks in our communal areas. We are pleased that 85 per cent of our customers say they feel safe in their home and... Read more

27 June 2025

Building trust and promoting safety in Oswestry 

The event provided an opportunity for families to meet our team, share their thoughts, and enjoy activities centred around bike and scooter safety - a key theme identified by the community.  The day included interactive sessions focused on responsible riding, practical tips for staying safe, and activities for children. It also gave us valuable face-to-face time with our customers, helping to strengthen... Read more

27 June 2025

Customer advocacy officer thanked for making a difference 

The customer – whom we are not naming – was moving from a house to a bungalow more suitable for their accessibility requirements. The customer had accepted the property and was looking forward to moving into their new home but unfortunately experienced some delays.   Jo explained “We often may need to do some work on a property once a customer has moved out, before we can re-let the home to... Read more

13 June 2025

Most pensioners to get winter fuel payments reinstated 

After months of speculation, the Government has announced it is reinstating the payments for millions of pensioners after last year’s controversial cuts.  The payments were previously handed out to everyone over state pension age, until new restrictions were brought in which limited it to only those eligible for pension credit (or certain other means-tested benefits.  The changes sparked mass controversy,... Read more

4 June 2025

Housing Plus Group clock up 1,400 volunteer hours for good causes 

Staff members took up the opportunity to use dedicated volunteer leave and ‘Giving Back Days’ to make a positive impact across Shropshire, Staffordshire and Telford and Wrekin. Their contributions ranged from community litter picks, transforming gardens and green spaces, supporting foodbanks, to mentoring young people and helping improve digital skills.  At Housing Plus Group we offer employees... Read more

30 May 2025

Energy bills set to go down – but you could save more by fixing

The new energy price cap, which is effective from July 1st until the end of September, is a 7% reduction on the current one – but still higher than the same time last year. It affects those who are on price-capped tariffs (as opposed to fixed deals), which is thought to be about two thirds of UK households. If you’re not in a fixed deal currently, it means your bills should reduce over the summer.... Read more

22 May 2025

Supporting Stop Loan Sharks Week 2025

Anyone who offers loans must be authorised by the Financial Conduct Authority (FCA) and follow its strict rules. Those who lend money without this authorisation are operating illegally, known as loan sharks. It’s easy to see why someone might turn to an unofficial lender, especially if they’re in urgent need of cash and struggling to access mainstream credit. Loan sharks often present themselves... Read more

12 May 2025

‘We’ve got our happy ending through shared ownership’

Husband and wife, Gary and Karen, had been privately renting following the collapse of their haulage company in 2018 but wanted the safety and security of owning their own home again.  “We wanted to secure our future,” explains Gary who now works as a sales representative.  “We’d had to move out of a couple of rented properties due to the landlord selling up and we wanted something more long... Read more

23 April 2025

Celebrating our colleagues who #LeadWithLove this Stress Awareness Month 

The theme urges us to approach ourselves and others with kindness, compassion and acceptance, no matter the challenges we face.  At Housing Plus Group, we #LeadWithLove by recognising our amazing colleagues with messages of appreciation. A kind word, a thank you or a bit of encouragement can make a huge difference to someone’s day. In fact, extending a gesture of kindness to someone can even boost... Read more

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