Building trust and promoting safety in Oswestry
In response to concerns raised by customers in Oswestry around safety and community wellbeing, we teamed up with partners to organised an event designed to bring neighbours together.
The event provided an opportunity for families to meet our team, share their thoughts, and enjoy activities centred around bike and scooter safety – a key theme identified by the community.
The day included interactive sessions focused on responsible riding, practical tips for staying safe, and activities for children. It also gave us valuable face-to-face time with our customers, helping to strengthen relationships and ensure that everyone felt heard and supported. Feedback from the event was overwhelmingly positive, with many welcoming the chance to speak directly with us and work together.
We are pleased that 72 percent of customers feel we make a positive contribution to neighbourhoods. This event is just one example of how we’re working closely with tenants, local agencies and partners to build strong communities and respond to concerns to make sure our services meet your needs. See more customer feedback in our 2024-25 Tenant Satisfaction Measures results.
