Head Office: 0800 048 8955
We create places people are proud to call home
Our People, Remuneration and Nomination Committee members are listed below – please click on their image to view their profile.
Louise Burns
Chair Louise Burns
Louise brings a long career in communications, brand and customer experience to her role on the Housing Plus Group Common Board. She spent 16 years at Bentley Motors in the senior leadership team driving the growth of the business, championing the customer voice and leading their sustainable luxury strategy. Prior to Bentley she led global sponsorship and brand experience for British Airways, launching the London Eye, seconded to the London 2012 bid team and leading the retirement of Concorde.
Louise is passionate about improving the customer experience. She believes an organisation’s culture and the way it behaves in every action, has a direct impact on what customers experience and without an engaged, unified workforce it cannot deliver on its promises. She also believes in the value of customer insight, as understanding who your customers are, their needs, what motivates them and their differences, allows an organisation to truly deliver experiences they will value.
Louise now consults on brand strategy for a wide variety of clients, analysing and pinpointing opportunities for improvement as well as supporting executives to deliver continuous improvement.
Andrew Burns
Member Andrew Burns
Throughout his 40-year career in public services, Andrew has developed a track record of successful strategic leadership and delivering transformational change to improve performance and deliver value for money. He is a qualified accountant and Fellow of the Chartered Institute of Public Finance and Accountancy (CIPFA) with an MBA from Aston Business School.
Andrew has a genuine passion for creating better outcomes for customers and communities and he feels great personal satisfaction from making a difference to the quality and affordability of public services, especially for those most vulnerable and most in need.
Andrew has significant board level experience, with responsibility for risk management, controls assurance and leading on internal and external audit relationships.
Professor Graeme Betts CBE
Member Professor Graeme Betts CBE
Graeme has more than 25 years’ experience working as a Chief Officer and Chief Executive in local government and the NHS. He has developed major expertise in improving social care by building effective leadership, driving up performance and developing a performance culture.
Graeme is passionate about improving the quality of life for the people he serves as well as reducing social injustice and inequality and improving health and wellbeing.
Graeme was recognised in the Queen’s New Year Honours in 2020 when he was awarded a CBE for services to adult social care. In June 2023, Graeme was awarded an Honorary Professorship from the University of Birmingham in recognition of his outstanding contributions to the advancement of his profession through publications and the development of public policy and services.
Jan Lycett
Executive Lead Jan Lycett
Jan holds extensive experience within the social housing sector, gained from various Executive Team roles across the country. She has delivered significant transformation projects and has been an Executive Sponsor for domestic abuse, EDI and consumer standards.
Jan is passionate about social housing and has spent her career in the sector as she believes that having a safe and secure home is the foundation for living a life well spent.
Jan is also a member of the Chartered Institute of Housing.
