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How we are doing: Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve.

A random sample of customers are contacted directly by Acuity, our contractor, to complete a perception survey.This feedback enables us to measure how well we are doing at providing good quality homes and services for our customers. We will share the results regularly on our Homes Plus website, to show customers how we’re performing and that we are meeting regulatory standards.