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11 November 2025

Listening to Customers: CX Feedback Launching Soon

Customers will receive a short text message from an official Housing Plus Group address, inviting them to opt in or out of the service. It’s quick, secure, and also gives customers the chance to update their contact details so we can stay in touch more effectively. The message will look like this story's image when it arrives, and we want to reassure customers: it’s not a scam. If they are happy... Read more

5 November 2025

Housing Plus Group customer helped to clear £15k debt

Lee Davis, 45, has shared his story to mark Talk Money Week, in the hope of showing others that help is available, and no one should feel ashamed to ask for it. Lee, a Housing Plus Group customer, had lived in his home for 22 years, but started to build up debt when he found himself unable to work due to his health. His income didn’t cover his bills, and he fell behind on rent. Lee said: “It built... Read more

2 November 2025

Children enjoy half term activities thanks to Housing Plus Group funding

A total of £7,000 was distributed between 12 groups to support activities throughout the week, including Halloween parties, craft sessions and trips. Among the organisations to receive funding was Donnington Community Hub. Manager Richard Overton said: “We couldn’t thank the Housing plus group enough. The funding means we can put on half term activities for the children locally. “Our youth club... Read more

17 October 2025

Smart Meters Explained: Are They Right for You? 

Smart meters replace old gas and electricity meters, and automatically send readings to your supplier. They give you real-time information about how much energy you’re using and what it’s costing you.  One of the biggest benefits is accuracy. With traditional meters, bills are often based on estimates, which can lead to nasty surprises. Smart meters send exact readings, so you only... Read more

9 October 2025

Start preparing now for Christmas 

It may not be as exciting as decorating and wrapping presents, but getting your festive finances in order is arguably the most important thing you can do to prepare for the big day.  By planning ahead, you can stay in control of your spending, avoid last-minute splurges and enjoy the festive season with less stress. Your future self will be glad you did!  A good first step is to start saving. Even... Read more

29 September 2025

Social Tariffs: How you could access cheaper phone and broadband packages  

These are discounted deals offered by many providers to people on certain benefits such as Universal Credit.  Social tariffs are designed to help households stay connected without paying more than they can afford. They usually cost between £10 and £20 a month, often much less than standard packages.  They also come with flexible terms. In most cases, you won’t be tied into a long contract, and... Read more

26 September 2025

Could you be £560 better off next year, thanks to state pension changes?  

This week it’s been announced that wages grew by 4.7% on average between May and July (the period the figure is taken from), so it’s expected that this will be the amount applied to the next annual pension uplift.  For someone on the full new State Pension, weekly payments would rise from £230.25 to around £241.05. That adds up to an extra £560 a year.  If you reached pension age before April... Read more

25 September 2025

Practical steps to help reduce your energy bills while keeping well & warm 

It can be difficult to know where to start when it comes to curbing your energy use, but the good news is that small changes can add up to noticeable savings.  Simple actions to make your home more energy efficient, like fitting draught excluders around windows and doors, can stop warm air escaping.  Swapping old bulbs for LEDs can cut lighting costs by as much as 80%, and lowering your thermostat... Read more

12 September 2025

Planning approved for new affordable homes in Shrewsbury

The £10m development off Cedars Drive comprises a mix of homes for social rent, affordable rent and shared ownership. It will provide four one-bedroom maisonettes, two two-bedroom bungalows, 13 two-bedroom houses, 17 three-bedroom houses and two four-bedroom houses in both terraced and semi-detached designs. The development will also feature a range of sustainable features, including air source heat... Read more

11 September 2025

Gas Safety Week: Jamie’s top tips for staying gas safe in your home

Carbon monoxide is known as the ‘silent killer’ because you can’t see, smell or taste it. That’s why it’s so important to stay gas safe in your home.  Watch this short video featuring Jamie, one of our Gas Safe registered engineers, sharing his top tips:  Make sure you leave any gas work in your home to the Gas Safe registered engineers and don’t attempt any DIY work on your gas appliances. ... Read more

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