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Customer satisfaction survey

1.    The Promoter of this customer satisfaction survey is The Housing Plus Group Limited (registered in England and Wales as a registered society under the Co-operative and Community Benefit Societies Act 2014 with register number 30224R and with its registered office at Acton Court, Acton Gate, Staffordshire, ST18 9AP) (the “Promoter”). The Promoter is the parent society of South Staffordshire Housing Association Limited (a registered society under the Co-operative and Community Benefit Societies Act 2014 with register number 28312R and registered office at Acton Court, Acton Gate, Staffordshire, ST18 9AP) (“SSHA”) and Severnside Housing (a company limited by guarantee with register number 04025816 and its registered office at Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA).

2. The title of this competition is ”Customer Satisfaction Survey (“the Competition”)

3.    The Promoter is offering tenants of Severnside Housing or SSHA who enter the Competition by completing a survey a chance to win an Apple iPad.

4.    To enter the Competition, you must be a tenant of Severnside Housing or SSHA and complete the Customer Satisfaction Survey either in our magazine, in an email newsletter sent by us, or through one of our online promotions available at www.ssha.co.uk or www.severnsidehousing.co.uk.

5.    The Competition is open to all tenants of SSHA or Severnside Housing who are aged 18 years or over, save for that this Competition is not open to any employees of the Promoter or any of its affiliate companies, their families, agents or anyone else connected with this prize draw.

6.    One entry allowed per person.  Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed.

7.    The Competition is open to entries from 12.00 noon on 14 September 2018 until 12.00 noon on 30 November 2018 inclusive (the “Promotional Period”). Entries received after 12.00 noon on 30 November 2018 will not be accepted.

8. The Promoter will not accept responsibility for entries that are lost, mislaid, incomplete, illegible, misdirected or delayed regardless of cause.

9.    No purchase is necessary to enter this Competition and there is no charge, however, Internet access is required for email or electronic entries.

10.    One winner will be drawn. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.

11.    The winner will be selected in a random draw from all valid entries received during the Promotional Period. The draw will take place no later than 5 days following the end of the Promotional Period.

12.    The winner will be notified within 5 days of the draw via the email address or phone number provided when they enter the competition. If the winner fails to respond within 5 days or declines their prize, a re-draw will take place from the remaining valid entries to select a new winner (however this 5 day period may be extended at the Promoter’s sole discretion). If the winner declines their prize or fails to respond within the required period they forfeit any right to the prize.

13.    The Promoter reserves the right to offer an alternative prize of equal or greater value.  In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoter reserves the right to modify or discontinue, temporarily or permanently, this Competition without prior notice.

14.    The name and county of residence of the winner will be made available on request to anyone sending a stamped self-addressed envelope to the Promoter at the address set out above within 4 weeks of the closing date of the Competition.

15.    The Promoter reserves the right to exclude any entries which the Promoter in its sole discretion considers to be inappropriate, unrelated or offensive and to disqualify any entries if the Promoter, at its sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the Competition (including, without limitation, by setting up multiple email, Facebook or other social media accounts in order to submit multiple entries).

16. By entering this competition you acknowledge that for the purposes of the Data Protection Act 2018, the Promoter is the data controller and you are the data subjects in respect of any Personal Data. You agree that the Promoter may store and use the data you enter into this competition for the purposes of judging entries and marketing the Competition and can contact you via email in relation to the Competition. You agree that the Promoter may use your name, photo and competition entry in its social media channels and website (including, but not limited to, Facebook, Twitter, Instagram, Pinterest, YouTube and housingplusgroup.co.uk), worldwide. You understand that you won’t have any right to preview or pre-approve the content (and, that you won’t be entitled to any kind of payment) in the event that it is used by The Promoter as noted above. You can withdraw your consent for the use of your name, photo and competition entry as described above at any time by contacting the Communications and PR team at Housing Plus Group, Acton Court, Acton Gate, Stafford ST18 9AP.

17.    Except for the purpose of carrying out the Competition, the Promoter will not use entrants’ personal data without the express consent of the entrant. See https://www.housingplusgroup.co.uk/privacy-policy for our full privacy policy.

18.    You agree to be bound by the decisions of the Promoter, which are final in all matters relating to the Competition. No correspondence will be entered into in respect of the Promoter’s decisions.

19.    These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions.

20.   All Competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

21.    Limitation of liability – Your attention is particularly drawn to this paragraph. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible to you, whether in contract or tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Competition. Your statutory rights are not affected.

22.       Nothing in these terms and conditions shall limit or exclude any liability for fraud.

23.       These terms and conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions.

24.       If any paragraph or part of a paragraph of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant paragraph or part of a paragraph shall be deemed deleted. Any modification or deletion of a paragraph or part of a paragraph of these terms and conditions shall not affect the validity and enforceability of the rest of these terms and conditions.