Head Office: 0800 048 8955

Data protection

We are guardians of our customers and employee’s information and we take your privacy and the security of your information very seriously.

These pages are designed to help you understand what data we collect, why we collect it and what we do with it.

Data Protection information

You can find further information at the following places:

Requests for information

The organisations in the Housing Plus Group are keen to be transparent and open. An important part of this approach is to respond appropriately to requests for information made by our customers or the general public.

Customers who we collect personal and sensitive personal information about have a number of rights under data protection law. These rights are:

  • The right to be informed about what data is collected and how it will be processed.
  • The right of access to their data (a subject access request).
  • The right to rectification of any incorrect data.
  • The right to erasure or “to be forgotten” in some circumstances.
  • The right to restrict processing in some circumstances.
  • The right to data portability (to have data provided to them in a format which can be transferred to another organisation).
  • The right to object to how their data is used in some circumstances.
  • Rights in relation to limiting automated decision making and profiling.

Subject access request

To make a subject access request, please complete our online form.

Data Breaches

If you are aware of a data breach or think personal or sensitive information has been lost or shared inappropriately please let us know as soon as possible, using the request form below.

Other requests

Please complete the form below for general requests, including other data protection rights and general information.

Other privacy notices

A number of the organisations we work with require us to make you aware of their Privacy Notices:

  • When we allocate a home to someone, we have to collect information about the household and property which is passed to the Government for research purposes. This is known as CORE data and it is a regulatory requirement that housing associations need to do this. The Government have issued a Privacy Notice setting out how this information is used, what your rights are and who to contact if you have any questions. There are different versions for homes allocated before and after 25th May 2018.
  • The Group is participating in the Government’s Voluntary Right to Buy pilot and there are two Privacy Notices for this.
  • We collect and process data about employees and there is a specific Privacy Notice for this.
  • We collect and process data about applicants of employment and there is a specific Privacy Notice for this.
  • There is an Easy Read version of your Data Protection Rights and our main Privacy Notice for information.​

Please note that any urgent issues (such as repairs or tenancy matters) should be reported via the Customer Services Team.