Listening to Customers: CX Feedback Launching Soon

Customers will receive a short text message from an official Housing Plus Group address, inviting them to opt in or out of the service. It’s quick, secure, and also gives customers the chance to update their contact details so we can stay in touch more effectively.

The message will look like this story’s image when it arrives, and we want to reassure customers: it’s not a scam. If they are happy to take part, customers can simply follow the link in the message to confirm their preferences.

Customer feedback helps us improve our services and shape the future of our communities. Thank you for being part of it.