Your Home newsletter July 2026

You might notice a few changes in this issue and out in your community too. We’ve given the magazine a new name and a fresh look, and over the coming months you’ll start to see the Housing Plus Group brand more clearly. From the people who visit your home to the vans in your neighbourhood, it will be easier to recognise us.

This is not just about how things look. It’s about improving the service you receive every day. Earlier this year, many of you shared your views in our repairs review, with more than 10,000 of you taking part. Your feedback is already helping us make changes so repairs are quicker, more reliable and easier to arrange.

In this magazine, you’ll also see a summary of our latest Tenant Satisfaction Measures (TSMs). These show that most residents are satisfied with the service they receive overall, with positive feedback on repairs, safety and how our teams treat you day to day. There are also some areas where we need to do better, especially around the time some repairs take. We also need to get better when it comes to communications with you when repairs might take longer than expected.

Everything we’re doing is focused on you. That means reliable services, listening to your feedback and creating places people are proud to call home.

I hope you enjoy the new look and see real, lasting improvements in the service you receive from us at Housing Plus Group.

Wayne Gethings
Group Chief Executive

Since the merger in January 2025, Housing Plus Group has grown to manage 33,000 homes and employ 2,000 people across Shropshire, Staffordshire, and Telford & Wrekin. As both a customer and Chair of the Customer Committee, I know how important it is that your voice continues to be heard as the organisation grows.

That’s why the new Customer Scrutiny Panel is so important. It’s made up of customers like you and me, working alongside the organisation to take a closer look at services, share honest feedback, and challenge where things need to improve.
I’d like to thank everyone who applied, your experience and passion really stood out. The 10 selected members will begin their first project this summer and I’m looking forward to seeing what we achieve together.

Not everyone wants to join a panel and there are plenty of other ways to have your say. We had a great response to the survey in our last newsletter and heard loud and clear that you’d like to see more local stories. You’ll start to see more content that reflects what’s happening in your communities in the next edition. You can also find out who won a £50 shopping voucher on page 3.

We want to hear more from you. Whether it’s through surveys, focus groups or walkabouts, your feedback helps us understand what really matters and where we need to improve

If you’d like to get involved, drop us an email to find out more:

customerinvolvement@housingplusgroup.co.uk

or getinvolved@wrekin.com

Sarah Watson
Chair – Service, Performance and Customer
Experience Committee

We want it to be as easy as possible for you to find and understand our policies. They set out how we handle things like repairs, lettings and complaints and they’re shaped by feedback from both customers and colleagues – so they reflect what matters most to you.

We’ve recently brought in a few new policies including Anti-Social Behaviour, Hate Related Behaviour, and Good Neighbourhood Management. You can have a look at these here.

Alternatively, call 01952 217100 or 0800 048 8955 and we’ll pop a paper copy in the post.

If you’d like to help shape our policies, we’d love to hear from you. You can get in touch with Emma Wells, our Head of Risk and Assurance, by emailing emma.wells@wrekin.com or calling 07780 333182.

And if you’ve got any questions or just want a bit of help finding the right information, please get in touch.

Over the past year, we’ve made positive progress in services that matter most to customers, including repairs and maintenance and the way we keep homes safe. We’ve also received encouraging feedback about day-to-day services and the way customers are treated.

At the same time, we know there is more to do. We need to make sure repairs are completed more quickly and reliably, improve how complaints are resolved in a way that feels fair and gets things put right first time. We also recognise the impact that anti-social behaviour can have on customers’ lives, and the need to continue improving how we prevent and respond to it.

By continuing to listen to feedback and act on what customers tell us, we will keep working to improve services and continue to create places people are proud to call home.