Social Tenant Access to Information Requirement scheme (STAIRs)

You can learn more about Housing Plus Group, our purpose and our priorities on our About Us page.

You can also find out more about our structure and the organisations that make up our Group by visiting Our Group

Meet the people who lead the organisation on our Executive Team page.

Our Boards and Committees help set our strategic direction and ensure we’re delivering the best possible outcomes for customers.

To understand our ambitions for the future, you can read our Corporate Strategy 2025-30.

You can find a full list of our policies here.

Our annual financial statements provide information about our income, expenditure and financial performance. You can view our latest Financial Statements

Information about how we purchase goods, services and contracts can be found on our Procurement page.

We receive grant funding to support the development of affordable homes and investment in our communities. Information about our development activities and investment plans can be found within our Corporate Strategy and annual reports.

If you’re worried about paying your rent or household bills, support and advice is available through our Money Advice teams and customer support services.

Homes Plus Money Advice

Wrekin Money Advice

Information about rents and service charges will be published and updated here as part of our ongoing commitment to the STAIRs requirement

As additional information becomes available under the STAIRs framework, we will continue to update this page.

Information about how we’re improving homes, investing in communities, building sustainable neighbourhoods and delivering our long-term plans can be found in our Corporate Strategy 2025-30.

You can also view our latest Tenant Satisfaction Measures which include feedback from customers about the quality of their homes and the services they receive.

Our Tenant Satisfaction Measures provide information about customer satisfaction and service performance.

Information about how we learn from complaints and use customer feedback to improve services can be found in our Complaints Performance and Service Improvement Report and Complaints and Feedback Policy.

You can also find governance and regulatory information within our Investors Information section and

Housing Plus Group is regulated by the Regulator of Social Housing (RSH), which independently assesses how well we meet governance, financial viability and consumer standards. You can view our latest regulatory judgement here

Our care and support services are independently reviewed and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England. The CQC monitors, inspects and regulates services to help make sure they provide people with safe, effective, compassionate and high-quality care.

Find out more about the CQC and view inspection reports here

Information about how we protect personal data on our Data Protection page.

For the latest updates on our activities and achievements, visit our News page.

Whether you’re looking for a home, considering a move or need advice about your tenancy, we’re here to help.

Information about finding and applying for a home can be found through our housing options website.

To find out more about the housing services delivered by your landlord, please visit

• Homes Plus
• The Wrekin Housing Group
• Care Plus
• Choices Housing Association
• ShireLiving
• Severn Homes

We keep a range of records to help us keep homes safe, well maintained and compliant with safety standards. Some information is available on request, although details relating to individual homes can only be shared with the customer living there.

This includes information relating to:

• Gas safety records*
• Fire safety assessments
• Electrical safety inspections*
• Asbestos management in communal areas
• Water hygiene and legionella assessments
• Building safety compliance and performance
• Damp and mould monitoring
• Estate inspections and neighbourhood walkabouts

You can find related information through our Tenant Satisfaction Measure results

You can also see how we learn from complaints and use customer feedback to improve services.

Information about how we identify, manage and respond to damp and mould is available on the Homes Plus Damp, Mould and Condensation page and the The Wrekin Housing Group Damp, Condensation and Mould page.

Details of upcoming estate inspections, neighbourhood walkabouts and local engagement events can be found here.

*Information relating to individual homes can only be provided to the customer living in that property.

We publish policies and guidance that explain how we manage homes, support customers and deliver services.

Our main library of policies, procedures and publications can be found on our Publications page

This includes information on areas such as complaints, tenancy management, customer services, income management and safety.

As we continue to align policies across the Group, some information remains available through our legacy landlord and associated organisation websites.

• The Wrekin Housing Group Policies
• Homes Plus
• Care Plus
• Choices Housing Association
• ShireLiving
• Severn Homes

We’re continuing to review and align policies across Housing Plus Group and will update this page as new information becomes available.