Tenant Satisfaction Measure case studies

Helping our customers to feel safe in their homes

TSMs are a way for customers to understand how well their landlord is performing in key areas such as repairs, safety and complaints.  It is our responsibility to make sure our homes are safe for our customers. To achieve this, we conduct regular gas servicing, fire safety checks and checks in our communal areas. We are pleased that 85 per cent of our customers say they feel safe in their home and... Read more