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Building stronger relationships with our customers

Last month we held our second annual away day for our Customer Partnership Panel, who were joined by members of our Homes Plus and Property Plus board and Housing Plus Group colleagues.

It’s extremely important that our services meet the expectations of our customers and through our Customer Partnership Panel (CPP), we involve our customers in the creation of our policies, procedures and communications to ensure that our customers’ views remain at the heart of everything we do.

The away day was led by interim director of improving the customer experience, Becky Hughes, director of housing Sam Allcott and chair and vice chair of the CPP, Dave and Sarah. It focussed on our Customer Engagement Strategy, our new Improvement Tracker and a discussion about how we are building a stronger relationship between the CPP and the board.

“It was a really productive day, with some great conversations between the CPP, board and staff, resulting in lots of valuable feedback and ideas,” said Becky.

“When we did this last year, we were working towards creating our customer engagement strategy, so to be able to come together again a year later and review our progress so far has been extremely useful for us all.

“We will be collating all the feedback and ideas we received today and I’d like to say a big thank you to everyone who attended.”

Homes Plus and Property Plus board chair, Jason Burt, was one of those taking part. He said: “The day was a tremendous success. We are striving to ensure that meaningful customer engagement is at the heart of everything we do and so it was great to meet so many of our customers and hear their thoughts on how we are doing and, crucially, how we can continue to improve the services we provide.”

Sarah, vice chair of the CPP, felt that the day was a great way of discussing ideas with staff and board members.

Sarah said: “It was great to meet the board members and staff, and for us all to share ideas about how customers can have more of a voice in the decisions made by Housing Plus Group.”