Annual report 2019-20



We recognised that there was a superb opportunity to integrate the care services of Housing Plus Group and Stafford and Rural Homes 

Les Clarke, Executive director of care and support

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Care Plus resident is green-fingered guru for local school children

John, a resident of one of our retirement living communities, is leading a gardening club at the school he worked at for 27 years.

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Retirement Living

We have
53
retirement living communities.
2,250 customers
live in our retirement living communities.
45,595
people attended our wellbeing activities*.
6,530
wellbeing activities, including bingo, lunch clubs, coffee mornings and exercise classes were organised in our retirement living communities and extra care schemes.*
92%
of customers said they are happy with our retirement living communities.
We helped
988 customers
maintain their independence in Shropshire through our support service. 

Care Plus – finalist for Best Older People’s landlord 

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Craft Club lends a hand

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Social media keeps
Joyce in touch

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Domiciliary care

We delivered
100,264 hours
of care and support.
We provided around
1,800 hours
of specialist, domiciliary care per week.
100%
of customers are happy with the care and support we provide.

Volunteers making a difference

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BeConnected

390 customers
signed up to our BeConnected service.
21 volunteers
supported our BeConnected customers.
207 hours
of activities were delivered.
80%
of customers told us their wellbeing has improved.
87%
of BeConnected customers now feel part of a community

YouFirst Telecare

163,633
Telecare calls were answered.
100%
of enhanced Telecare referrals and assessments, where customers have complex and urgent needs, were completed within 48 hours .
97.67%
of calls were answered within 60 seconds.
29%
of basic Telecare installations were completed within five days of first contact.

'You First' wellbeing service

88%
of customers describe the wellbeing service as excellent 
100%
of customers would recommend the wellbeing service to a friend 
80%
of customers are satisfied that the Wellbeing Service provides value for money

*Information stated does not include statistics from Stafford and Rural Homes.

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