Tenants invited to join our new Scrutiny Panel
We’re looking for customers to join a brand‑new Scrutiny Panel, helping to make sure our services meet the needs and expectations of the people who live in our homes.
Following our merger in January 2025, Housing Plus Group now manages 33,000 homes and employs 2,000 people across Shropshire, Staffordshire, and Telford & Wrekin. As a growing organisation, listening to our customers has never been more important.
The Scrutiny Panel will be made up of 5–10 customers and will play a vital role in reviewing how well our services are performing, making recommendations for improvement, and helping to ensure we meet the Consumer Standards.
Panel members will:
- Review services and performance
- Represent the customer voice
- Provide constructive challenge
- Help shape improvements to services
- Monitor actions and outcomes
The Panel will work closely with our Service, Performance and Customer Experience (SPaCE) Committee, helping to ensure customer feedback is listened to and reflected in key decisions.
Who can apply?
The Scrutiny Panel is exclusively open to customers of Housing Plus Group and The Wrekin Housing Group. You don’t need previous experience – just an interest in housing services and a desire to help make things better for customers.
What’s involved?
Members are expected to take part in around three scrutiny reviews per year, with training and support provided. The role includes an annual remuneration of £1,500, plus reasonable expenses.
How to apply
To apply, simply send a short expression of interest explaining why you’d like to join the Scrutiny Panel. This can be:
- A written submission (email or short document), or
- A video submission
There’s no need to send a CV.
Send expressions of interest to: committeerecruitment@housingplusgroup.co.uk
Closing date: 9am on Monday 11 May
Full details, including the role description and recruitment timetable, can be found in the Scrutiny Panel recruitment pack
If being part of the Scrutiny Panel isn’t right for you but you’d still like to get involved, there are lots of other ways to have your say, including surveys, focus groups and walkabouts. To find out more, email customerinvolvement@housingplusgroup.co.uk.
