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Working together to stay safe during unprecedented times

The ongoing coronavirus restrictions haven’t stopped us from ensuring our customers remain safe in their homes.

Clearly, we’ve had to look at new ways of working, but essential safety checks have continued throughout the lockdown and this has only been possible by working in partnership with customers while taking practical steps to reduce the risk of spreading the virus.

Alongside a successful information campaign, these steps have helped us ensure compliance with government legislation on mandatory gas checks, electrical testing and fire risk assessments.

The measures we’ve taken are included in an eight-point plan that’s followed whenever an operative visits a customer’s home and have certainly been well received.

John, a customer who lives in Stafford, said his recent visit from an engineer went very well and the contractor was quick and polite, and worked with him to ensure they maintained a safe distance from each other.

This thorough approach provides additional peace of mind for customers, especially those who may be particularly vulnerable or have members of their household in an ‘at risk’ category.

All these sensible steps have been backed up by our ‘Help us keep you safe’ campaign, which includes online guides and leaflets to help customers understand the approach we’re taking, along with investment in ‘Gas Tag’ technology which collects real-time data about the gas boilers and appliances in all of our homes.

Coronavirus response

We are doing things differently at present but we are working together to respond to urgent calls, carry out emergency repairs and keep our customers safe.

For more information on our response, please visit our member websites here: