Service, Performance and Customer Experience Committee Recruitment Pack

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Message from Kevin Morgan, Chair, Service, Performance and Customer Experience Committee

Dear Candidates,

Following our merger in January 2025, we’ve created a new organisation – the Housing Plus Group – which now manages 33,000 homes and employs 2,000 people. This is an exciting time to join us as we continue to grow and improve our services.

We’re looking for two independent members to join our  Service, Performance and Customer Experience Committee (SPaCE). These roles are crucial in helping us deliver on our goals and meet the expectations of our customers.

Our customers are at the heart of everything we do. They expect excellent repair services, improvements to their homes, safe and secure living environments, and more new homes to be built. Our mission is simple: to provide outstanding services and make a lasting difference in the communities we serve.

As the largest provider of affordable and social housing in Shropshire, Staffordshire, and Telford & Wrekin, we’re committed to delivering real economic benefits and positive change for the people in these areas.

The SPaCE Committee plays a key role in ensuring that our customers’ voices are heard and that their needs are reflected in our services. As a committee member, you’ll help us:

Keep customers at the centre of our work.
Oversee our strategy for service delivery and performance.
Ensure we meet legal and regulatory requirements.
Review and approve customer-facing policies.
Use customer feedback to improve our services.

This is a fantastic opportunity to make a real difference. If you’re passionate about improving housing services and want to contribute to the success of a forward-thinking organisation, we’d love to hear from you.

Application details, key contacts, and the recruitment timetable are included at the end of this pack. I look forward to receiving your application.

Kevin Morgan, Chair –Service, Performance and Customer Experience Committee

About Housing Plus Group

In January 2025, Housing Plus Group and The Wrekin Housing Group merged to form a new organisation. We now manage 33,000 homes across Shropshire, Staffordshire, and Telford & Wrekin. In addition to providing landlord services, we also offer care for older people and adults with learning disabilities.

Our goals are clear:

Listen to and work with our customers to provide even better services, including investing £55 million in improving existing homes.
Be a great place to work, offering opportunities for our people to grow, develop, and deliver excellent services.
Be more resilient, using our size and scale to invest in existing homes and build over 1,000 new social and affordable homes each year.
Be a local leader, staying connected to our communities while creating a significant economic impact in the region.

We’re proud to provide over 70% of the affordable and social housing in our operating areas. Our team of 2,000 people works hard every day to serve our customers, supported by a dedicated board and executive team.

The Executive Team and Governance structures are both detailed below.

The Role: SPaCE Committee Member

As an independent committee member, you’ll work with other committee members, the executive team, and colleagues to ensure the committee operates effectively and provides assurance to the board.

Key Responsibilities:

Attend and actively participate in committee meetings (4 times a year, lasting 2-3 hours).
Review papers before meetings and provide constructive feedback.
Vote on key decisions when required.
Challenge and guide the executive team to ensure we’re meeting our goals.
Attend training or development sessions as needed.
Ensure we comply with legal and regulatory requirements.
Act in the best interests of the group, using your skills, knowledge, and integrity.
Declare any potential conflicts of interest.

What We’re Looking For:

Experience in leadership or strategic roles, ideally in customer-focused organisations.
Strong critical thinking and problem-solving skills.
Excellent communication skills and the ability to work well in a team.
A commitment to the values and goals of Housing Plus Group.
A big-picture perspective and the ability to think strategically.
A collaborative approach, valuing diversity and constructive debate.

What We Offer:

Remuneration: £5,000 per year (not pensionable).
Reimbursement of reasonable out-of-pocket expenses.
Access to training and development opportunities.
Full IT support for hybrid working.
A tenure of up to 6 years.

Eligibility:

To apply, you must:

Be a Housing Plus Group tenant/household member or customer
Be a tenant/household member or customer of Wrekin Housing Group
Be over 18 years old.
Not have any legal disputes or actions against you by Housing Plus Group or its subsidiaries.
Not be an employee of Housing Plus Group or its subsidiaries.

Location:

Our work covers Telford & Wrekin, Shropshire, Staffordshire, and the wider West Midlands. Committee meetings are a mix of in-person and online. In-person meetings are usually held in Telford, Shrewsbury, or Stafford.

How to Apply:

To apply, please send us:

An up-to-date CV (no more than 2 pages).
A supporting statement explaining why you’re a great fit for the role (no more than 2 pages).
A completed equality and diversity monitoring form (optional).

We also accept video applications. If you need help with your application, please contact us at committeerecruitment@housingplusgroup.co.uk

Please send your application to committeerecruitment@housingplusgroup.co.uk by noon on Wednesday 12th March 2025.

Interviews will take place during the week starting 24th March 2025 at our Old Park offices in Telford (Colliers Way, TF3 4AW).

If you have any questions or need further information, please don’t hesitate to get in touch at committeerecruitment@housingplusgroup.co.uk