Head Office: 0800 048 8955
a resilient organisation, making a positive
difference to homes, lives and communities.
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Lives – Les Clarke,
Executive director of housing
and care
Plus services help customers save £2.78m in 2021-22
Providing homes for almost 20,000 families across Shropshire and Staffordshire, our Plus services help customers to secure their tenancies, manage their finances and gain employment.
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Retirement living
Retirement living communities
57
Retirement living customers
2,172
Customers supported to maintain independence
396
Customers who took part in wellbeing activities
27,935
Wellbeing activities offered
3,829
Retirement living customer satisfaction
95%
Domiciliary care
Hours of care and support
103,222
Hours of domiciliary care per week
2,438
Care and support customer satisfaction
94%
Telecare service
Critical calls received
53,564
Enhanced telecare assessments done in 48 hours
100%
Critical calls answered in 60 seconds
97.3%
Installations completed within five days
99.2%
Telecare customer satisfaction
96.8%
Customers who would recommend telecare
98%
Customers feel telecare offers VFM
96.7%
The Sandford Nursing Home
100%
of residents feel the care they receive is satisfactory or excellent
100%
of residents feel involved in decisions made about their care
100%
of residents feel they are treated with dignity and respect
“The Sandford has a great reputation and lives up to it. I can’t think of anything to criticise – the care and atmosphere are five star.”
February 2022
Customers go digital with new tablet computers
Residents in some of our retirement living communities in Staffordshire and Shropshire received tablet computers and data from a social change charity.
Customer Support
Money savings for customers due to support
£2,783,344
Customers helped by Plus services
1,271
Debt counselling saved our customers
£55,236
Customers supported with specialist debt advice
60
Customers helped into employment
34
Utility bill advice saved our customers
£8,314
Customers supported by Community Hubs
297
Customers supported by Prince’s Trust
11
Customers supported by Building Better Opportunities (BBO)
67
