Latest blogs

1 September 2020

Preparing for merger in 2019, we recognised that there was a superb opportunity to integrate the care services of Housing Plus Group and Stafford and Rural Homes.

Preparing for merger in 2019, we recognised that there was a superb opportunity to integrate the care services of Housing Plus Group and Stafford and Rural Homes, to provide more choice for older people right across Staffordshire and Shropshire. During this year we began to fulfil the promise we made on that merger, to provide one-third more hours of crucially-needed care and support. Telecare response... Read more

Les Clarke
Executive director of housing and care

1 September 2020

Message from the Chief executive

This was a year in which the merger between Housing Plus Group and Stafford and Rural Homes transformed our organisation. The merger created a new, larger and more resilient Group which now manages 18,000 homes and provides employment, training and apprenticeships for 860 local people. That resilience has proved hugely important. The impact of coronavirus, first felt in the final quarter of 2019/20,... Read more

Sarah Boden
Chief Executive

13 September 2019

Celebrating a successful year for the Group

Chief executive Sarah Boden describes her personal highlights from the last financial year. When I look back, I’m filled with enormous pride about what Housing Plus Group has achieved. With the highest regulatory ratings of V1 for viability and G1 for governance, we are a strong, effective Group delivering on our commitment to provide the best possible homes, services and care for our customers.... Read more

Sarah Boden
Chief Executive

29 August 2019

Making a big difference to customers’ lives

Neighbourhoods director Jan Goode explains how people are at the heart of the neighbourhoods directorate. Managing 12,000 homes, we are more than a landlord because we are driven by a social purpose. We set out to transform lives, build communities and provide the services our customers need. In 2018/19, we focused on three key themes to help us achieve those objectives. Involving and empowering our... Read more

Jan Goode
Neighbourhoods Director

29 August 2019

Investing in our homes and services

Property director Stephen Collins describes how Property Plus puts the customer at the heart of everything they do. We’re committed to delivering an outstanding repair and maintenance service to over 12,000 customers across Shropshire and Staffordshire. We work hard to ensure we exceed our customers’ expectations and regularly partner with them to develop and improve our services. Feedback from... Read more

Stephen Collins
Executive director of property and transformation

29 August 2019

A growing business

People and transformation director Louise Wagstaff outlines how we have continued to grow over the last year; employing more people to deliver more services and offering opportunities and development to our colleagues. We now employ more than 600 people, all committed to doing the best for our customers. Since April 2018, we have been joined by eight trade apprentices in our property directorate and... Read more

Louise Wagstaff
People and Transformation Director

29 August 2019

A marvellous Care Plus team

Care and support director Les Clarke describes how a fabulous team always ensures excellence. Each year, I think that the marvellous Care Plus team – the care and support workers, coordinators, retirement living staff, tenancy sustainment team, our office administrators and managers – can’t do any more. And every year they amaze me; excelling themselves to deliver even better care, support and... Read more

Les Clarke
Executive director of housing and care

13 May 2019

Crumble – guide dog in training

Tell us about your job I’m 18 months old and in the last part of my training to be a guide dog. I go to school in Shrewsbury and lodge with Jacky Ruston who works as an income team leader for Severnside Housing. How did you get into housing? Jacky and her husband Craig had lost their previous dog. Jacky heard on the local radio that the charity Guide Dogs was looking for homes in Shrewsbury where... Read more

Jim

15 April 2019

Ken Jervis – Communities that Work

After twelve years with the same employer, Ken, 61, found himself out of work soon after having a stroke. Ken, who grew up in Wellington in Shropshire, also suffers from depression. Ken’s life changed when he walked into one of the Digital Dens, opened through an innovative partnership between Severnside Housing and Community Interest Company Social Telecoms. The Dens offer IT tuition, job skills... Read more

8 April 2019

Rapid response triage repair service delivers speedy results

As a direct result of your STAR survey feedback we have launched a new rapid response triage repair service that ensures all emergency repairs are dealt with as swiftly and efficiently as possible. Originally part of a pilot project, the new rapid response triage repair service represents a very significant change to our responsive repairs service. Phase one of the project focused on emergency and... Read more

Jim

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