Head Office: 0800 048 8955

Complaints, comments and compliments form

How to make a complaint and provide feedback

We welcome your feedback as we want to provide excellent services to our customers.

We know that sometimes things go wrong or the service you receive falls short of your expectations.

When this happens, we want to hear from you so we can put it right and improve our services to prevent similar problems from happening again.

Please note: This form is not for reporting anti-social behaviour or problems with your neighbours. It also should not be used to report a repair for the first time. To report anti-social behaviour or problems with you neighbours please contact your neighbourhood officer or use our online formTo report a non-emergency repair for the first time please use our online form.

It may take us longer than we would like to respond to your complaint. We understand the frustration and disappointment that delays can cause and apologise if you are having to wait longer than usual. We are working hard to resolve these issues and would like to thank you for your patience at this time. 

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