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Boost to community hub at local primary school

A community hub offering a warm and welcoming space for families and children at a Staffordshire primary school, has been boosted by a donation from the Homes Plus My Community Fund. Homes Plus awarded funding to the Community Hub at Castlechurch Primary School, in Stafford, where volunteers run free toddler groups, craft clubs and cuppa clubs. The Castlechurch Community Hub is the brainchild of... Read more

Planting new trees to help brighten up neighbourhood

Housing Plus Group and a Stafford Borough councillor have worked together to plant trees for the community in a North Staffordshire village to enjoy. Our Grounds Maintenance team braved the wintry weather to brighten up Adamsthwaite Drive, in Blythe Bridge, with two Sorbus aria trees. It is hoped the new trees will help to improve the area and give the community something to enjoy. The trees... Read more

Celebrating the completion of new affordable homes in South Staffordshire village.

Housing Plus Group has been celebrating the completion of a new development of homes for social rent and shared ownership in a South Staffordshire village. Read more

Introducing Chatticus, our new chatbot

We’re pleased to announce the launch of Chatticus, the new Homes Plus chatbot! The chatbot can be found on our website and is a new way of helping customers find answers to their questions and give them quick access to information. Through the new chatbot, customers can get information on a wide range of topics, from their tenancy to applying for a home, 24/7. Customers can still contact us by... Read more

Inspired and guided by our values

Read the 2022-23 annual report for Housing Plus Group In a year when we faced a cost-of-living crisis, rising energy bills and a challenging operating environment, the positive difference that we make to homes, lives and communities, has been even more important. Working alongside our people to create this year’s report, it shows how the Group’s values inspired and guided all we did to adapt... Read more

HPG shortlisted for employer award

Prioritising the physical and mental wellbeing of our employees has led to Housing Plus Group being shortlisted for an award judged by a leading Shropshire business group. We are very pleased to have been named one of the finalists in the Wellbeing in the Workplace category of the Shropshire Chamber Business Awards. The award recognises Shropshire employers who place the health and wellbeing of staff... Read more

Improving our online services

We want to give customers a stronger influence over the way we do things and making sure that every contact that you have with us, counts. We want to provide a service that meets or exceeds your expectations. To do that, we are working together with customers as we introduce new services, improve our existing ones and measure how we perform against standards developed with our customers. You can... Read more

Improving the customer experience

We have created a new directorate dedicated to improving the customer experience. This new directorate puts customers first, prioritising your experience and how it can be improved. This coupled with our new Service Improvement Committee, which focuses on all customer involvement and feedback, is already helping us to improve the customer experience. The Service Improvement Committee was created... Read more

Hat-trick of success for Care Plus

At a time when the spotlight has been turned on the role of care workers, Care Plus has been shortlisted for three top awards in what are known as the ‘Oscars’ of the care world. Care Plus is one of the finalists in the categories of Best Care Employer, Putting People First and Housing With Care in the Great British Care Awards for the West Midlands. The winners of the regional event,... Read more


Making a big difference to customers’ lives

Neighbourhoods director Jan Goode explains how people are at the heart of the neighbourhoods directorate. Managing 12,000 homes, we are more than a landlord because we are driven by a social purpose. We set out to transform lives, build communities and provide the services our customers need. In 2018/19, we focused on three key themes to help us achieve those objectives. Involving and empowering our... Read more

Jan Goode
Jan Goode
Neighbourhoods Director